Refunds and store credit

All purchases are considered final once the order has been confirmed.

We do not offer refunds to the original payment method after a purchase has been confirmed.

We accept both card and cryptocurrency payments.

A cryptocurrency payment settles onchain and cannot be reversed once it is confirmed. There is no mechanism — ours or anyone else's — for sending a confirmed payment back to the wallet it came from. Card payments are funded through our payment partner's onramp rather than a card acquirer, so they are not reversible to the card either.

That is why store credit is the remedy we offer. Where applicable law gives you a right to a refund, that law takes precedence over this policy.

At our discretion, eligible customers may receive store credit instead of a refund. Store credit may only be used toward the purchase of another available item in our store.

Store credit cannot be exchanged for cash or transferred to another person unless otherwise required by applicable law.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us promptly after receiving your order. We may review the situation and, where appropriate, provide a replacement or store credit.

For questions regarding an order or store credit, contact us at [email protected] or through the contact page. Quote the order reference from your receipt and we can find the purchase straight away.